Refund policy

RETURNS POLICY

In accordance with UK distance selling regulations. If you’re not 100% happy with your purchase, simply return your item(s) to us in their original condition* within 7 days of receiving your order for a complete refund*

You can start the return process of your item(s) from your customer account page. You can also notify us in writing during this period of your intention to cancel by email. Should you wish to cancel your order, any goods supplied must be returned within 7 days of your notice to cancel. Providing the goods are returned in original condition with all packaging, you will receive a full refund*

All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers to use an insured delivery service. The cost of returning all items is the responsibility of the customer, we do not refund postage costs.

*Please note that sale items are non-refundable. Items may only be returned for an exchange or store credit.

 

In the unlikely event that an item is faulty, we will offer a replacement, exchange, or store credit.

This policy is clearly stated on both the product pages and in our Returns Policy section.

• Note: when trying on items of clothing, please ensure that you are not wearing perfume, make up, deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging, with original tags, and with any enclosed documentation
• Note:  Please note that we do not accept sale goods for return. If in the unlikely event that an item is faulty you will be offered a replacement or alternative.
• Note:  if your order has qualified for free shipping and the cost of your returned items take you below the free shipping threshold,  your refund will be given minus the shipping cost for sending the item to you.